The Kid Working at Starbucks Isn’t the Problem
Why has it become okay to berate and demean hourly workers?

They roast their own beans, not that it matters to me — I don’t drink coffee — but it does matter to the line of people standing in front of the counter. It’s Thursday, my morning writing day, and I’ve placed myself in the best seat in the coffee shop: an oversized, well-worn leather chair that has a view of the entire place.